Who is responsible
Iderwell is a Ghanaian technology business based in Kumasi. Iderwell is responsible for the information described in this notice.
Website and business enquiries
When you send an enquiry, we collect your name, email address, the service you selected and, where you provide them, your phone number, organisation and short description. We use the information to acknowledge your enquiry, decide whether the request fits our work, contact you and keep a record of the discussion.
Paid-opportunity applications
When you apply through apply.iderwell.com, we collect the contact, experience, device, availability and participation information requested in the form. We use it to review your suitability, contact shortlisted applicants, arrange sessions, record attendance and outcomes, and manage any payment due for completed work.
How long we keep it
Inactive or unsuccessful website enquiries are deleted or anonymised after 12 months unless they become part of an active working relationship or there is another legitimate reason to retain them.
Unsuccessful paid-opportunity applications are deleted or anonymised after 12 months unless the applicant has explicitly agreed to be considered for future opportunities. Information for successful applicants may move into the records needed to manage the working relationship and payment.
Email, hosting and service providers
We use service providers for email delivery, hosting, infrastructure and security. They process information only as needed to provide those services. Enquiries and applications are also available to authorised Iderwell staff through a protected internal portal.
Website logs and cookies
Our servers keep normal security and access logs, such as IP address, requested page, date, device or browser information and error details. We do not currently use advertising pixels or non-essential tracking cookies on iderwell.com.
Sharing
We do not sell your personal information. We may disclose it where required by law, to protect people or systems, or to providers helping us operate the services described above.
Keeping information safe
We use access controls, protected internal tools, encrypted connections, backups and operational monitoring. No internet service can promise absolute security, so please do not send passwords, PINs, credentials or customer records through the public enquiry form.
Your requests
You can ask to access, correct or delete information you have sent to us. Email contact@iderwell.com with enough detail for us to identify the relevant record. We may need to verify your identity before acting on the request.
Changes to this notice
We may update this notice when our forms, services or legal responsibilities change. The latest version and its update date will remain on this page.