How we work

Choose how much help you need.

Build it yourself, bring us a draft, or hand us the outcome.

Three starting points

You do not need a technical specification before you begin.

01 · Available now

Build it myself

Create, test and share a browser prototype for free.

Open USSD Studio
02 · Design partner

Build with Iderwell

Bring a draft. We’ll help turn it into a clear prototype.

Get design help →
03 · Design partner

Iderwell Managed Build

Tell us the outcome. We’ll design the prototype and production plan.

Hand us the brief →

For separately scoped delivery

From a short enquiry to an accepted working system.

01

Discuss the request

We review your enquiry and speak by email, phone, WhatsApp or meeting to understand the people, problem and result involved.

02

Agree the service

You receive the delivery path, work, timeline, implementation fee, monthly fee, dependencies, support boundary and acceptance conditions in writing before work starts.

03

Build, test and review

We build the agreed system, test normal and failure cases, then give you seven days to review the completed work. Agreed-scope defects are corrected; new features are scoped separately.

04

Evaluate the production gates

A future live build begins only after the required runtime, credential, operations, security and provider gates pass. Only then can a go-live and recurring support agreement begin.

Support after launch

Managed systems do not end at handover.

Depending on the agreement, Iderwell-managed hosting can include uptime monitoring, backups, security updates, bug fixes, reasonable small content changes and user support.

Normal support

Every day, 8am–5pm Ghana time.

Emergencies

Managed clients receive a private channel during onboarding for urgent live outages, security incidents, an incorrect payment status shown by the connected system or blocked critical transactions.

The public phone number is for normal enquiries and support, not the private emergency channel.

Costs

Iderwell and provider charges are separate.

We confirm our work in writing. Hubtel or another provider charges separately for its network, shortcode, payment and messaging services. See starting prices.

Tell us what you need.

Choose the closest service and leave your contact details. A short enquiry is enough.